tag:blogger.com,1999:blog-17823979.post7409005148564850275..comments2023-09-29T05:03:51.672-04:00Comments on DivByZero.com: Real World Bug Reportingnickbhttp://www.blogger.com/profile/09200865148587349560noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-17823979.post-21285556785758665372007-09-06T09:33:00.000-04:002007-09-06T09:33:00.000-04:00Hmm, I do not agree with you on that one. Sure the...Hmm, I do not agree with you on that one. Sure the problem was on their side and sure they should have treated your inquiry more "reasonable".<BR/><BR/>OTOH, open source bug/issue tracking hugely depends if developers are motivated to get in contact with their user base. In the worst case you may not even get any response from the people in charge.<BR/><BR/>And how many bug reports/RFEs/... have been invalidated for obscure reasons? <BR/><BR/>So, at least how I see it, open source "support" is neither better nor worse than commercial support. Each time it depends if the people behind scenes are willing to react "reasonably".<BR/><BR/>... just my 2EUR¢Udo Raderhttps://www.blogger.com/profile/03691722569865809234noreply@blogger.comtag:blogger.com,1999:blog-17823979.post-7542090077362399182007-09-05T18:18:00.000-04:002007-09-05T18:18:00.000-04:00I have gone thru in the last 2 weeks exactly what ...I have gone thru in the last 2 weeks exactly what you relate ...although I didn't take it as far as you have... I e-mailed their support and explained to them it was THEIR issue with their website, not an issue with my computer or software.. and they sent me a load of crap about deleting my cache, cookies, etc.... I still have the problem.. and in fact found this site doing a search on "Microsoft VBScript compilation error '800a03e9' while trying to understand why they don't deal with their problem...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-17823979.post-31138791895439040962007-07-12T20:57:00.000-04:002007-07-12T20:57:00.000-04:00That's hilarious! Sad for you, but hilarious none...That's hilarious! Sad for you, but hilarious nonetheless. I've never had a good customer experience with them and I'm planning on moving to a different ISP as soon as I get my home renovations all finished.<BR/><BR/>My personal favourite Rogers experience: when they gave away my primary email address and then reset that person's password when I couldn't log in :)Anonymousnoreply@blogger.com